Refund policy

Refund & Return Policy

Last updated: August 1, 2026

30-day returns. We want you and your pet to be happy. You may return most items within 30 days of delivery for a refund, provided the item is unused, complete and in its original packaging.

How to start a return.

1. Email us at mypawbliss@gmail.com with your order number and the item(s) you'd like to return.
2. We'll send you the return address and instructions within 1–2 business days. Please don't ship anything back before contacting us — unannounced packages can't be reliably matched to your order.
3. Ship the item back with tracking. Return shipping costs are the customer's responsibility unless the item arrived defective or we sent the wrong product, in which case we cover them.
4. Once we receive and inspect the return, we'll issue your refund to the original payment method within 14 days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear.

Hygiene exceptions. For hygiene reasons, items that come into direct contact with an animal's mouth or food (e.g. bowls, lick mats, water bottles, treat toys) can only be returned if unused and with any hygiene seal intact.

Defective or incorrect items. If your item arrives defective or you received the wrong product, email us at mypawbliss@gmail.com with photos within 30 days. We'll arrange a free replacement or a full refund including shipping — you won't pay any return costs in that case.

Non-returnable items. Gift cards and any items marked as final sale cannot be returned.

Exchanges. The fastest way to get a different item is to return the one you have (once accepted) and place a new order.

Questions? Contact us any time at mypawbliss@gmail.com and we'll be glad to help.