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Privacy policy

Privacy Policy

Last updated: August 1, 2026

This Privacy Policy describes how Grafensteiner Limited ("PawBliss", "we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from this store.

1. Information We Collect

  • Order information: When you make a purchase we collect your name, billing and shipping address, email address, phone number (optional), payment confirmation and the items you ordered.
  • Device information: When you browse the store we automatically collect information about your device, browser, IP address, time zone and some of the cookies installed on your device, as well as how you interact with the store.
  • Payment information: Payments are processed by the provider you select at checkout (e.g. Shopify Payments, PayPal, Apple Pay). Your full card details are transmitted directly to the processor; we do not store complete card numbers.

2. How We Use Your Information We use the information we collect to fulfill orders (including processing payment, arranging shipping and providing order confirmations), to communicate with you, to screen orders for potential risk or fraud, and — where you have opted in — to provide you with information or advertising relating to our products.

3. Sharing Your Information We share your personal information with service providers who help us run our store, including our e-commerce platform Shopify, payment processors and shipping/fulfillment partners, in each case only to the extent needed to provide their services. We may also share your information to comply with applicable laws, respond to a lawful request, or otherwise protect our rights.

4. Cookies We use cookies and similar technologies to operate the store, remember your cart, and understand how visitors use the site. You can control cookies through your browser settings and, where offered, through the cookie banner on our store.

5. Your Rights (U.S. Residents) Depending on your state of residence (for example, California residents under the CCPA/CPRA), you may have the right to request access to the personal information we hold about you, to request correction or deletion, and to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information for money. To exercise any of these rights, email us at mypawbliss@gmail.com. We will not discriminate against you for exercising your rights.

6. Data Retention We retain your order information for our records unless and until you ask us to delete it, and as required to comply with our legal obligations (for example, tax and accounting requirements).

7. Children Our store is not intended for individuals under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

8. Changes We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version is always available on this page.

9. Contact For questions about this Privacy Policy or our privacy practices, contact us at: Grafensteiner Limited Unit 903A, 9/F. Cameron Comm Centre 458-468 Hennessy Road Causeway Bay Hong Kong Email: mypawbliss@gmail.com Phone: +1 929 799 5591